West Point Bank

FAQs

General

Yes, please contact a customer service representative for assistance.

270.763.8282.

We offer a a variety of interest bearing and non-interest bearing checking accounts as well as savings, certificate of deposits for both customers and business entities. We also offer both Traditional and Roth IRA plans for consumers.

Yes, we offer safe deposit boxes at our Upton and Glendale branches, as well as self-storage boxes at our Elizabethtown branch location.

West Point Bank is a member of the Federal Deposit Insurance Corporation (FDIC). As a depositor at our bank, you are insured based on account and ownership type. The standard deposit insurance amount is $250,000.00 per depositor, per insured bank, for each account ownership category. Additional information can be found at FDIC GOV RESOURCES.

Transactions accepted by close of business on any business day will be processed the same business day. Transactions conducted on non-business days (Saturdays, Sundays or Federal holidays) will be processed the next business day. Domestic and International outgoing wire requests received after 3:00 PM (ET) will be processed the next business day.

Any draw requests should be made by contacting your loan officer directly for assistance.

Elizabethtown:

  • Monday-Thursday: 8:30 a.m. – 4:00 p.m.
  • Friday: 8:30 a.m. – 5:00 p.m.
  • Saturday: 9:00 a.m. – 12:00 p.m.

Glendale:

  • Monday-Friday: 8:30 a.m. – 3:00 p.m.
  • Saturday: 9:00 a.m. – 12:00 p.m.

Radcliff:

  • Monday-Thursday: 8:30 a.m. – 4:00 p.m.
  • Friday: 8:30 a.m. – 5:00 p.m.
  • Saturday: 9:00 a.m. – 12:00 p.m.

Upton:

  • Monday-Thursday: 8:00 a.m. – 3:00 p.m.
  • Friday: 8:00 a.m. – 6:00 p.m.
  • Saturday: 9:00 a.m. – 12:00pm

West Point:

  • Monday-Friday: 8:30 a.m. – 3:00 p.m.
  • Saturday: 9:00 a.m. – 12:00 p.m.

Yes, West Point Bank provides notary services. It is recommended that you call ahead for availability.

While we specialize in traditional mortgage products, West Point Bank also offers more unique products, such as bridge and construction loans, to better fit the diverse needs of our customers.

The following are just a few of the loan products offered by West Point Bank:

  • Mortgage Loans
  • Construction Loans
  • Bridge Loans
  • Raw Ground Loans
  • Investment Property Loans
  • Lot Loans
  • Development Loans

Please contact West Point Bank and speak with a member of our knowledgeable lending staff to find out how we can provide you with the loan product that best fits your needs.

Loan Information

Online Banking

You should sign your check with the following endorsement:

Your signature
For WPB Mobile Deposit Only
Last 4 digits of account number

You can deposit up to 5 items totaling no more than $2,500 per day. 

Deposited items may be rejected for improper endorsements or other reasons. If your mobile deposit has been rejected, contact the bank for further information. 

To set up your account(s) to receive paperless statements, just follow the easy steps below:

    1. Log in to your online banking. If you have not already signed up for online banking, please contact your local branch.
    2. Select an Account
    3. Select Documents
    4. Click Sign Up/Changes
    5. Select accounts that you would like to Enroll.
    6. Click Save
    7. Read the disclosure and then check “I agree.”
    8. You will receive an Enrollment Confirmation E-mail.

Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes 1. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank in the U.S. Ask your recipient to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

More Information about Zelle® services

 

1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®

Outgoing Zelle transactions are limited as follows:

  • Each transaction is limited to $500
  • Your daily limit is $500
  • Your weekly limit is $5,000
  • Your monthly limit is $20,000

The bank reserves the right to monitor, reduce limits and restrict access as needed.  Contact the bank if you have questions or issues with your limits.

Online Reset Instructions:

  1. Select “Login” in the upper-right corner.
  2. On the following screen, select “Forgot.”
  3. From there, you will enter your username and email address. 
  4. Please follow the instructions you receive from there. 

If you still need additional help, please contact your local branch.

You can sign up for online banking by stopping into one of our branch locations and filling out an application. Once the application is complete, you will be supplied with your login credentials and other helpful information for mobile banking and other online services. Access set up can take up to 24 hours for completion.

Deposits made and approved by 4:00 PM (ET) will be available the next business day. Deposits made after 4:00 PM (ET) will be available the second business day.

Checking, savings or money market accounts are eligible for the mobile deposits. Account must be active and open for at least 6 months. Contact the bank for more information.

Payments can be made to your loan through online banking via transfer from an existing West Point Bank account.

Autobooks is a tool for business customers that allows you to send invoices, accept payments and keep track of customers from inside online banking.

More information about Autobooks

Autobooks is a complete set of financial tools inside of online banking. Run your business from one place, without the need to pay for other software. Work smart and have more time to do what you love.

With Autobooks, you can:

  • Create professional invoices electronically or physically in seconds.
  • Accept payment by credit card, debit card, ACH transfer, and mailed-in check, all directly on the invoices you send.
  • Keep track of which customer has paid, and how much.
  • Generate reports like balance sheets, income statements and customer aging reports at the click of a button.

Card Services

If your debit card is lost or stolen during regular business hours, please contact us at 270.763.8282.

If your card is lost or stolen after hours, please call 800.528.2273.

If your debit or credit card is lost or stolen during regular business hours, please contact your local branch.

After hours, please call:

800.528.2273 for debit cards

800.325.3678 for credit cards

ATM transactions using your West Point Bank debit card are free at any of our branch locations, as well as at our affiliate bank branch locations (First State Bank, Meade County Bank, Bank of Clarkson, River City Bank, American Bank & Trust and Bank of Lexington).

ATM transactions at non-affiliate bank ATMs will be assessed a $1.50 service charge per transaction, plus any additional fees that institution may assess.

International ATM transactions will be assessed a fee of 1.00% per transaction, plus any additional fees that institution may assess.

Deposits made at an ATM that is owned and operated by us before 3:00PM ET on a Business Day that we are open, will be considered made that day. Deposits made after 3:00PM ET on a non-business day (Saturdays, Sundays or Federal holidays) will be considered made on the next Business Day. We make $200 available immediately, or the amount of the deposit, whichever is less, per transaction.

Recurring payments take place when you authorize a merchant to charge you repeatedly for goods or services, generally on a pre-arranged schedule. Recurring payments are often used for gym memberships, utility bills, video streaming services and subscription box services. When you initially enter your card information with one of these providers, you will provide your full debit card information, agree to terms and conditions, and the payment structure. Once that business has your card information on file, and you have authorized them per their terms and conditions, future payments to that company are likely to process and appear on your bank statement as a “recurring” transaction.

Please note that sometimes even if a transaction says “recurring” in the description, this may not mean it will come out weekly, monthly, etc. This “recurring” designation is used by businesses when they process transactions so that they can save and submit future transactions for that card, without you having to re-enter your CVV code (the three-digit code on the back of your card) each time. For example, if you have downloaded and authorized an app for in-app purchases, these transactions may process and appear as “recurring” on your statement because your card is on file. You can review the merchant’s terms and conditions for further information.

The debit card activation phone number is 1.833.998.4625.

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